Terms of Use
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Terms of Use

DUNDALK PTY LTD ATF DUNDALK TRUST

ABN 97 636 680 581

Payment Policy

  • The client confirms that, by placing a delivered catering order with William Wallace Group, the client has read and understood the terms and conditions under which the order has been placed and that the client is responsible for payment for the order.
  • Payment for the order is required in full via credit/debit card at the time of ordering and will attract a 1.75% surcharge for AMEX, Visa & Mastercard which will be applied at the time of payment. 
  • William Wallace Group may invite established clients to apply for a credit account. An invoice will be issued when the order is placed, and payment will be due as per the advised terms.
  • This facility is subject to completion of an application and the approval of the account by the management of William Wallace Group. Failure to pay an invoice/account within the terms as noted on the invoice will imply that the client agrees to pay any costs incurred in recovery of the debt.

Postponements

  • Postponement requests must be received in writing three business days prior to the delivery date and must be rebooked at the time of postponement.
  • William Wallace Group will retain payment and advise of any additional charges if required.
  • Postponement requests received within two business days of the delivery time will be treated as a cancellation. 

Cancellations

  • Cancellation requests must be received in writing two business days prior to the delivery date.
  • Orders cancelled less than two business days prior to the delivery date will not be refunded.
  • Orders cancelled two business days or more prior to the delivery date will receive an 80% refund of the full order total.
  • To cancel your order please email [email protected]

Refunds & Returns

  • As our products are food based, we do not accept returns. It is important to check details upon placing your order.
  • If you believe that an error has occurred with the completion of your order, please contact us immediately so we can investigate the matter further.
  • You are entitled to a refund, repair, or replacement if goods are faulty, not fit for purpose, or don't match the description or sample.
  • If you believe your goods are faulty, not fit for purpose or don't match the description or sample, please email [email protected] with your order number, a description of the manner in which the goods are faulty, not fit for purpose, or don't match the description or sample along with photos of your order within 24hrs of receiving your order. 
  • Please note all of our products are hand made and will differ slightly in presentation. 
  • Goods cannot be returned or refunded due to change of mind or incorrect choice. 

Pricing

  • All items are inclusive of GST unless otherwise stated.
  • Prices are subject to change.

Terms & Conditions